RETURNS & NON-SUBSCRIPTION CANCELLATIONS
Effective Date: 11/17/2020
Welcome to Fro Butter: Your Satisfaction is Our Priority
100% RISK-FREE GUARANTEE
At Fro Butter, we take pride in the quality of our products and your satisfaction is our top priority. We are confident that you will be happy with your purchase. However, if for any reason you are not completely satisfied, we offer a 7-day money-back guarantee. You can trust us to make it right. To initiate a return, please click HERE or email us at firstname.lastname@example.org.
Please note that our 100% money-back guarantee only covers the price of the product itself. Shipping and handling fees are not included. Customers are responsible for the cost of return shipping.
Certain items are not eligible for returns:
Free Gifts/Free Items
DEFECTIVE OR DAMAGED PRODUCTS
While we strive to ensure your products arrive in perfect condition, unforeseen issues may occur during transit. We apologize for any inconvenience caused and are here to assist you.
We offer refunds or replacements only for items that are defective or damaged. If you need to exchange the item for the same product or request a refund, please click HERE or email us at email@example.com.
Purchases made on our website can be returned for a refund or exchange within 7 days of delivery. Please note that if it has been more than 7 days since the delivery, we cannot offer a refund.
Remember, you have 7 days from the date of delivery to request an exchange for an equal or similar product or a refund if the product is defective or damaged.
Please email firstname.lastname@example.org for return instructions.
CONDITIONS FOR RETURNING DAMAGED ITEMS
To facilitate your return process, please ensure the following:
Provide your order number.
Include proof of the damage or defect (pictures).
Attach your invoice as proof of purchase.
Provide the tracking number of the return shipment. Keep a record of the tracking number as we require confirmation of receipt before issuing a refund. We are not liable for lost packages.
Please note that Fro Butter reserves the right to reject returns that do not comply with our Return Policy. Returns failing to meet our policy may be returned to the client at their own expense.
ORDER CHANGES AND CANCELLATION
If you need to cancel your order or make any changes, please email email@example.com. We can only cancel or modify orders that are still in the processing stage. Unfortunately, once an order has shipped, we are unable to make any changes.
PROCESSING YOUR REFUND
Once we receive and accept your return, please allow 7 to 14 business days for processing. If your return does not meet the specified conditions, the package will be returned to you at your expense. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Upon acceptance of your return, you will receive a return confirmation email. Refunds will be issued via the original payment method.
If you have any questions regarding our Return Policy, please reach out to us through our contact page or email us at firstname.lastname@example.org. We value your feedback and are here to assist you.
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2400 Riverstone BLVD Unit #4430 Canton GA 30114